Important Information regarding COVID-19:
Due to the COVID pandemic, we may experience product shortage or shipping delays from time to time. Please be aware of this when ordering your products. We do have limited product available.
Processing and shipping times
All orders are processed in 1-2 business days. An email with tracking information will be sent once your order is shipped.
Where do you ship to?
Gifting products are shipped across Canada. Ceremonial Tobacco can be shipped to Alberta, Saskatchewan, and Manitoba locations.
What shipping methods do you offer?
Our shipping options include Canada Post and major courier services to most areas of Canada. Same day delivery within Calgary, AB city limits is available upon request, to orders@imagination.ca.
Do you ship internationally?
We do not ship to locations outside of Canada at this time.
What is your return policy?
Ceremonial Tobacco and Gifting items purchased from the Imagination online store can be returned in new, unworn condition with all tags and original packaging within 90 days of purchase. Refunds will be processed to the original payment type less shipping costs.
How do I initiate a return?
Click email orders@imagination.ca to initiate a return.
Once your return is received at our warehouse, processing and inspection typically takes 3-5 business days to complete. During certain high-volume times of the year, processing times may be longer. Once completed, you will be notified by email of your return status.
