Refund policy

Ceremonial Tobacco and Gifting items purchased from the Imagination online store can be returned in new, unworn condition with all tags and original packaging within 90 days of purchase. Refunds will be processed to the original payment type less shipping costs.

How do I initiate a return?

Click email orders@imagination.ca to initiate a return.

Once your return is received at our warehouse, processing and inspection typically takes 3-5 business days to complete. During certain high-volume times of the year, processing times may be longer. Once completed, you will be notified by email of your return status.